Sorry to report the Pixta servers in our Northern California co-location facility suffered a bit of downtime due to a power failure and failure of a uninteruptable power supply to engage.
Our service provider writes:
“The incident lasted approximately 3 seconds. Two UPSes failed. Power was routed around them and power was restored. ”
… “takes its network and power stability seriously. We are working with the UPS manufacture to determine the exact cause of the failure.”
The main point here is that our systems had some downtime as a result of losing power. Three-seconds of power-loss isn’t the issue and minimizes the real problem. One cycle of power loss is to much as power loss occurs. We lost 180 of them and it turned off shut-down our Nor-cal systems. Why, because when power returned to the Pixta infrastructure the servers need to reboot in a unique order. This starting cadence failed to occur after the power outage and extended the down-time.
We’re talking with our service provider to find out how they plan on preventing “Uninterruptable Power Supplies” from failing in the future the results in service disruptions for our customers.
Sincere apologies if you suffered a service interruption as a result of this outage. If this disruption of service impacted your work trying to use Pixta services, please feel free to contact us and we’ll work something out. Once we have resolution on this issue we’ll post it here.