Based on feedback we’ve gotten from our customers, wanting more control over email notification to users, we’ve built in an easy way for people to send files directly to a specific user of a PixtaSynapse account.
In the past, email notifications would have to the account holder and any users they delegated to received messages. This was sort of a shotgun blast of emails excluding no one. We’ve refined this so that now customers can upload files, and notes, to a specific user within the account group. Sending notifications specifically to those who need to receive the file.
Assuming that you’ve already setup some users of PixtaSynapse within your account, here’s how to enable this feature:
Sign-in to your PixtaSynapse account and goto users.
Click on Account Settings -> Users
Click the checkbox: “Visible on the public upload page?”
Enable visibility for a user Dropbox
Click on the “update” button.
Now when someone goes to your Dropbox to send you files, on the 2nd step/pane, they’ll see a pop-up menu of all visible users you’ve enabled. When your customer selects a user to send to, they will be sending an email notification to that user when the file transfer is complete. The owner of the PixtaSynapse account will also receive an email as a carbon copy.
How to send a file to a specific employee at your company
Why is this useful?
Because, now, the specific user of your account will receive the notification first. For example, when people upload files for GiantPicture, they send then to Josh, who is the Production Manager. Since the file is now being sent directly to Josh, he will receive an email right after the file arrives, as well as the account holder (as a backup).
The backup is helpful if a customer sends a file directly to Josh who happens to be out-of-the-office, or on vacation not reading email. Since PixtaSynase automatically delivers upload notification email to the account holder as well, you’ll still have a chain of response to act on the inbound file, without files dropping into the ether.
